• What type of payments do you accept?
• How fast do you ship?
• I don't want to use my credit card online; how else can I order?
• Do you have a minimum order?
• What are your shipping and handling charges?
• How do I know you won't sell my E-mail address to some spammer?
• Can I buy larger quantities, than what the website offers?
• I live in Singapore, the UK, Japan or some other Country. Do you ship internationally?
• What is your payment policy for online orders?
• What is your return policy?
• Do you offer samples?
• Can I cancel my order?
• What does "Local Pickup" for shipping method means?
• What does "Customer Account" for shipping method means?
• Are your ingredients safe for children?
• What does Ecocert mean?
• Why are you bottles filled to different levels?

• What does private label mean?
• What does Contract Manufacturing mean?
• What are the requirements for private label?
• What are the requirements for Contract Manufacturing?
• What is your policy on Private Label?

• What type of payments do you accept?

We accept Paypal and the following credit cards Visa, Master Card, Discover and American Express.

• How fast do you ship?

All payment forms are processed electronically and domestic generated orders usually ship the same day if the order is received by 6am central time.  During holiday peak times the cut off may be earlier.  These are estimates only and if you need a guarantee of when your order will ship, please contact us, as these times are not guaranteed but we are happy to help you whenever possible.  International orders are subject to a 10 day processing delay because the payment is made using the currency conversion in place at the time of order placement.  If the currency conversion rates changes from that time to the time that the sale is finalized, by our merchant provider, and it results in a short payment our merchant provider will cancel payment to us as they can not just continue to try to run that charge, the financial institutions do not allow it to protect the card holder.  We offer rock bottom pricing and could not absorb such losses.  We do not want to increase our prices and pass those losses on to our other customers so we have implemented the delay to avoid that and make sure that everyone pays for only what they are should pay for, not running our business inefficiently and paying for someone else's order because we didn't get paid and then couldn't collect.  

Orders to Russia will experience an even longer delay due to that country's regulations.  USPS does not allow us to process these orders electronically.  

• I don't want to use my credit card online; how else can I order?

Our website uses the latest technology to keep your information secure. We use 128-bit encryption to protect your credit card from other people on the internet. If you are using Microsoft's Internet Explorer, you will notice a lock icon on the lower right of the window when you get to the credit card page, if you double click on that you can see the information about the security that we are using to protect your information from other people.

If you are still concerned we accept Paypal, this way you will never have to give us your credit card.

• Do you have a minimum order?

No, there is a no minimum dollar amount to place an order.  We recognize there are many different size businesses out there and we don't want to leave any of them out.

• What are your shipping and handling charges?

You, the customer, will never pay for inflated shipping and handling here. You will always pay for just the cost of shipping and handling and no more.  We recognize that, as a consumer, you work hard for you money and why should you pay for more on shipping and handling than you need to.  Our boxes are tightly packed and will have only the amount of protection necessary to protect the product.  You'll never receive a package, from us, that contains one 4oz plastic bottle, with 3 lbs. of bubble wrap, packed into a box 5 times the size of the product.  We ship in plastic precisely because it is not fragile.  Our shipping department is well trained to respect the impact of shipping on your purchasing budget, as well as its environmental impact, and is never wasteful or thoughtless.  We take great care to not overdue it and cost you, and the planet, more than is necessary.

• How do I know you won't sell my E-mail address to some spammer?

We guarantee you that we will never give out your e-mail address to anyone. We will only use it to send you news letters or promotions if you care for them. You can always remove yourself from the mailing list at any time.

• Can I buy larger quantities, than what the website offers?

Yes, we will sell in larger quantities than what is shown on the website, please contact us for pricing.

• I live in Singapore, the UK, Japan or some other country. Do you ship internationally?

Currently, we ship to several different countries. If your country is not on the list during check process please contact us and we can determine if it is possible to ship to that country. All International shipping is provided by United States Postal Service or FedEx International.

International orders will see a delay in their order due to the processing time.  This may take up to 10 business days. Orders shipping within Russia or Ukraine will experience even longer delays due to USPS inability to process orders online.  These orders have to be manually brought to the post office.

When checking out please select "Outside the US" for the state in your billing, contact and/or shipping information

• What is your payment policy for online orders?

1. All orders must be paid in advance of shipping.

2. We accept Paypal, Visa, MasterCard, American Express and Discover Card. For International customers the total will be processed in American Dollars, your credit card will reflect American currency.

3. If there is a discrepancy with what the website charged you for your order, shipping or product, you will be notified via the email address associated with your order and we will charge any deficiency to the original method of payment if you paid by credit card or we will send you a Paypal request if paid through Paypal. 

• What is your return policy?

We believe in customer service, unlike many other companies. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time.  If you order something by mistake, and don't break the seal, just give us a call for an RMA number and we will gladly allow you to return it, subject to the current return policy, so long as it is returned;  in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal.  For quality and sanitation reasons, we do not accept returns;  of anything that has been opened, is not packaged with a tamper evident seal, or of any packaging.  We absolutely must be able to guarantee quality and sanitation, of our products, to our other customers, and such returns would compromise that guarantee.  The return would, then, have to be discarded and the loss would drive our prices up.  We don't believe that all customers should have to pay for any one else's mistakes.

• Do you offer samples?

Yes, almost every product has a sample size that you can purchase through the website.

• Can I cancel my order?

Your order can be cancelled at anytime, but since most orders go out the same day. You will need to contact us as soon as possible*. Please don't rely on an email to cancel an order, please call us if you wish to cancel an order.
As an Ingredients To Die For customer you are on your honor when selecting your shipping method.  If you don't work here you can not select "Office Use Only" as your shipping method.  If you are not able to pick up your order at our Austin, Tx warehouse you can not select "Local Pickup" as your shipping method.  if you do not have an account with UPS or FedEx you can not select "Customer Account" as your shipping method.  If you select one of the above shipping methods the administrator catches it and will contact you for shipping charges.  This creates unnecessary work however, if you pay the shipping we have no problem.  If you refuse to pay the shipping charges and cancel your order it will be subject to a $5.00 cancellation fee to pay for the wasted labor involved in pulling and packing your order along with the administration time involved in our attempts to collect your shipping charges.  If we didn't do this we would take that loss and it would force us to increase our prices and we don't believe that all customers should have to pay for any one else's mistake.  It's only fair, if you make a purchase from us and you can not pick it up at our warehouse, you will need to pay to ship it just like any other customer.

Private Label/Contract Manufacturing orders cancelled after 24 hours of placing the order will be subject to a 50% restocking fee since it is a product custom made just for you company and usually can't be resold to anyone else.

• What does "Local Pickup" for shipping method means?

If you live in or around the Austin, Texas area you can select "Local Pickup" and pick up your order at our local warehouse. Once the order is placed you will receive an email when your order is ready for pickup, if you show up before this time you will have to wait for your order to be pulled from the warehouse. This service is free of charge.

Pickup times are 12 - 4 Monday - Thursday.  No pickups on Friday.

You may also select this option if you have placed an order and then realize that you neglected to order something else that you needed.  Simply go back on line and place another order for the item that you missed, select the "Local Pickup" option for shipping and tell us in the order note to combine with your other order, in the system.  Our shipping department will combine the new order with the previous order to avoid additional shipping charges.  Most of the time we can add up to 5lbs. with no additional shipping charges.  If there is a shortage to cover the actual shipping cost we will charge the difference to your original form of payment.  Please keep in mind that we do ship fast so, if it's more that a day the other order may already be shipped.  Try to place your order before the next business day.  If you placed your first order in the evening you may want to give us a call, or send us an email, to let us know that you have an additional order to combine.  All orders are posted, for shipping, at 6A so, if your initial order is placed in the evening, it will post the following morning for that days shipping.  If you then place an order that morning, it wouldn't get posted until 6A the next morning and your initial order will have already been shipped, costing you extra shipping for your add-on order.  If you let us know we can, manually, post the add-on and send it, directly, to the warehouse to process along with the initial order. 

We are offering this extra service to our customers to lessen the cost of shipping their ingredients.  You are on your honor.  Please do not place an order and select "Local Pickup" if you do not have an order in the system because it will not be procesed without payment for shipping.  This option is for our local customers to pick up at our facility, and for our customers who have placed an order and realized that they missed a couple of small items.

• What does "Customer Account" for shipping method means?

If you have a FedEx or UPS account and you wish us to charge the shipping to your account you can select this method for shipping. During the check out process, in the order notes please include your FedEx or UPS account number and indicate what type of shipping method* you wish to use, so that when we create a shipping label we can tell it to bill against your account.

^{*Shipping method of ground will be the standard shipping method selected if not indicated in the order notes}

• Are your ingredients safe for children?

While most of the ingredients that you'll find on our website are natural, many are even Generally Regarded As Safe (GRAS), we recommend that you store, and work with, all materials in secured areas away from children and pets. Please limit their exposure when working with any chemicals, natural or otherwise.

• What does ECOCERT mean?

• What does private label mean?

Under the private label contract you will be allowed to pick any package you wish to use and you can put your own product label on our products. This allows your company to focus on other things we will take care of everything when it comes to making your products to bottling it. You just order it from us, and receive it ready to sell.
Private label does mean that you will be allowed custom blending and maybe guaranteed exclusivity on a product. Please look under "Contract Manufacturing" for details on Contract manufacturing and private label.

• What does Contract Manufacturing mean?

Under the contract manufacturing contract we will put together your formula for you in the size batch that you need. We will then put your product into gallons or pails based on the amount that you ordered.

So when you don't have the space to produce pails and pails of product we are the company for you. We will make your product based on your specifications.
Please look under "Contract Manufacturing" for details on contract manufacturing.

• What are the requirements for private label?

Private label is a very intense, complicated process between us and the company that is wishing to use it. There is a minimal $2,000 opening order and a required $5,000 a year minimal order to maintain a private label account.

• What are the requirements for Contract Manufacturing?

Private label is a very intense, complicated process between us and the company that is wishing to use it. There is a minimal $500 opening order. There might be a minimum yearly requirement if there are special ingredients that we normally don't stock to fulfill your order.

• What is your policy on Private Label?

Companies placing private label and special orders may elect to use their own shipping method, to be pre paid, by that company.

Satisfaction is guaranteed on all regular orders. Customer is responsible for checking their shipment within 10 business days of receipt to report any shipping issues. Once notified a return authorization # will be issued. This return authorization # is required on all returns.

We won't be able to continue doing business if we don't do business wisely. While the policies may seem strict they are in the best interest of both Ingredients To Die For and its customers. Due to the nature of Private Label merchandising once an order is placed the company placing the order is responsible for payment of that order. If a private label order payment delivery delays deliver of the order for more than 5 working days, a 50% restocking fee will apply.

• *Can I cancel my order?

Freight shipping: You may elect to have us pallet and ship orders of 200 lbs or more at significant shipping discount. Palleted  orders may take up to 3 weeks to process and palleted orders must be cancelled with in 72 hours.  All pallet orders not cancelled in 72 hours will be subject to a 25% restocking fee.

• Why are you bottles filled to different levels?

All of our ingredients are packaged, and sold, by weight so different ingredients will fill bottles to different levels depending on their weight.  For ingredients that are very heavy, the bottle will have more emptly space while those that are lighter will be more full and will be sold in smaller quantities.  We use only whole numbers to fill the bottles because this keeps it simple, for you, to price out your ingredients.  We want you to know exactly what you are paying for every ingredient that you buy from us.  We do this because that is the standard practice in the industry.  Anytime that we source an ingredient we get our purchasing information, and pay for those ingredients, in weight.  That is done because weight is universal while the volume of bottles is not.  This will also make your cost more apparent.  If you formulate you should be formulating by weight as volume measurements are inaccurate for duplication, aside from the fact that at some point, in production, you will probably reach a batch size for which there is no vessel large enough to measure by volume, and when you formulate by weight you will know exactly what your cost is for each ingredient that you are using in your formula.