Terms and Conditions
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What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Account Settings' page.
Childrens Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our web site, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our web site at https://www.ingredientstodiefor.com/content.php?content_id=6
Who We Are: Ingredients To Die For is a wholesale supplier, of natural ingredients, and bases, for the personal care industry. We place a high priority on sourcing top quality, natural, state of the art ingredients, customer service, the value of our personnel, and operating as green as possible, and hope that our customers will do the same. In 2004 we began to make a conscious move to becoming a greener company. By shopping with Ingredients To Die For you will play a role in this global initiative. After careful evaluation of our procedures, we realized that the biggest impact that we could make was to change our packaging, lessening our environmental waste. As a result, all of our dry materials are now packaged in lightweight 2ml, or 4ml, plastic bags. This move alone has saved tens of thousands of dollars in shipping costs to our customers. As well as thousands of pounds of fuel not being burned and tens of thousands of pounds of plastic not being discarded. We recommend that you sanitize your existing containers by washing them and then wiping them out with alcohol, so that they may be re-used over and over. Our, dry, products are double bagged so that you can cut off the top of the, inner, bag (with scissors wiped with alcohol) and drop the contents of the bag, or the bag itself, right into your container, for easy use. You can always feel good about shopping with “Ingredients To Die For”. You help us, and the environment, when you re-use your plastic containers rather than discarding them. For those of you who don't have a container(s) we do offer, affordable quality lab packaging for your convenience. When you order half gallon, and one gallon jars, they will be lined with plastic and any ingredients, in the same order, that will fit within the jars, will be packed in those jars to avoid excessive shipping costs, and packaging materials.
Return Policy: We believe in customer service, unlike many other companies. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time. If you order something by mistake, and don't break the seal, just give us a call for an RMA number and we will gladly allow you to return it*, subject to the current return policy, so long as it is returned; in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal. For quality and sanitation reasons, we do not accept returns; of anything that has been opened, is not packaged with a tamper evident seal, or of any packaging. We absolutely must be able to guarantee quality and sanitation, of our products, to our other customers, and such returns would compromise that guarantee. The return would, then, have to be discarded and the loss would drive our prices up. We don't believe that all customers should have to pay for any one customers mistakes. At Ingredients To Die For we understand that our customer needs to know if our product is right for them and doesn't want to waste any money on items that won't work or are not suitable to their needs. We offer an economical sample size, of every product, so that our customers may sample items, that they are interested in using, and avoid costly mistakes . Just as your company needs to avoid costly mistakes, so does Ingredients To Die For, in order to protect the interest of our other customers, and maintain stable prices. Please order samples before purchasing large quantities to make sure that the product is suitable to your needs. This protects both our interests to avoid costly order mistakes and waste. If any item has been processed for shipping or has shipped there will be a 25% restocking fee deducted from any refund. This is to cover the cost of processing the product for shipping as well as processing the return.
*Custom and Special Orders are made especially for you, with a standard 2 week lead time. These products can not be sold to anyone else and are not returnable for any reason, other than manufacturing defect. If we have made an error we will gladly correct it but, we can not allow a mistaken order to be returned at the cost of our other customers.
Cancellation Policy:Your order can be canceled at anytime, but since most orders are processed the same day you will need to contact us as soon as possible*. Please don't rely on an email to cancel an order, please call us if you wish to cancel an order. As an Ingredients To Die For customer, shopping on our web site, you are on your honor when selecting your shipping method. If you don't work here you can not select "Office Use Only" as your shipping method. If you are not able to pick up your order at our Austin, Tx warehouse you can not select "Local Pickup" as your shipping method. If you're delivery address is not located in Austin TX you can not select "Local Courier" as your shipping method. If you do not have an account with UPS or FedEx you can not select "Customer Account" as your shipping method. If you select one of the above shipping methods it will be discovered by the order administrator and we will contact you for shipping charges. This creates unnecessary work however, if you pay the shipping we have no problem. If you refuse to pay the shipping charges and cancel your order, and all of this happens within 24 hours of your order being placed, then it will not be subject to the restocking fee but will be subject to a $5.00 cancellation fee to pay for the wasted labor and time time involved in our attempts to collect the shipping charges. If we didn't do this we would take that loss and it would force us to increase our prices and we don't believe that all customers should have to pay for any one else's mistake. It's only fair, if you make a purchase from us and you can not pick it up at our warehouse, you will need to pay to ship it just like any other customer. All Ingredients To Die For orders must be canceled within 24 hours as orders are pulled within that time frame. Any order canceled after it has been pulled will be subject to a 25% restocking fee at the sole discretion of Ingredients To Die For.
*Private Label / Contract Manufacturing orders canceled after 24 hours of placing the order will be subject to a 50% restocking fee since it is a product custom made just for you company and usually can't be sold to anyone else. If you have an exclusive product, or products, that is refunded, due to a cancellation, with no fault of Ingredients To Die For, you will surrender your exclusive use of that product, or products, allowing us to sell the product to any other customer, and avoid the loss, and wasted product. All Ingredients To Die For orders must be canceled within 24 hours as orders are pulled within that time frame.
Shipping and Handling Charges: Our customer will never pay for inflated shipping and handling at Ingredients To Die For. You will always pay for just the cost of shipping, and handling, and no more. We recognize that, as a consumer, you work hard for you money and why should you pay for more on shipping, and handling, than is necessary. Our boxes are tightly packed and will have only the amount of protection necessary to protect the product. You'll never receive a package, from us, that contains one 4oz plastic bottle, with 3 lbs. of bubble wrap, packed into a box 5 times the size of the product. We ship in plastic* precisely because it is not fragile. Our shipping department is well trained to respect the impact of shipping on your purchasing budget, as well as its environmental impact, and is never wasteful or thoughtless. We take great care to not overdue it and cost you, and the planet, more than is necessary. Please take extra care to make sure that you enter your shipping information correctly. You will have a minimum of two opportunities to confirm that all of the information that you entered is correct before you finalize your order. You will also receive an automatic email confirmation, of your order, at the email address that was used when you placed your order. We will ship your order to the address that you entered. Your order will be shipped to the address that you entered when you placed your order unless you contact us with alternate shipping information. Please be prepared to verify that you are the person who placed the order if you have to contact us to change the shipping address. If you enter incorrect shipping information, when you place your order, the package will ship to the address supplied and the carrier may, or may not, be able to deliver it. If it can not be delivered the carrier will charge the return shipping charges to Ingredients To Die For and return the package. We will contact you about the failed delivery. If it is confirmed that you entered incorrect shipping information you will need to pay to re-ship your package to the correct address and you will be required to pay the return shipping charges that resulted from the package being shipped to the incorrect address supplied at the time of the order. If the package is left at the incorrect address, and you contact us to make us aware of the mistake, we will have the carrier attempt to pick the package up, at the incorrect address, and we will do our best, and require that the carrier does their best, to get your package from the receiver and back on its way to you. You will be required to pay any additional shipping charges.
*Essential Oils, CO2 Extract, and Absolutes, are shipped in amber glass bottles. While this does add weight to your orders we believe that it is a necessary step to protect the quality, extend the shelf life, and provide assurance that they will perform as expected. Our shipping department is highly trained and will still pack your orders with as little waste as possible. Most essential oil bottles will be protected using cardboard. bubble wrap, or a combination of the two. Whenever your orders include powdered ingredients we will use those ingredients to protect the glass bottles rather than using additional shipping materials. You can count on Ingredients To Die For to minimize the cost, waste, and damage related to shipping even with our Essential Oils.
At Ingredients To Die For we understand that sometimes our customers will neglect to order something that they need, when they place an order. The Ingredients To Die For web site operates in real time so as soon as you confirm an order it is processed and can not be changed. To avoid excessive shipping charges our customers are welcome to place an add-on order. You may log in to your account and place an order for missed items, that you need, and select 'local area pickup' from the shipping selections, and include the previous order number, along with instructions to combine the orders, and our shipping department will combine the two orders. We can, usually, add up to 7 pounds with no change to the shipping costs. Any discrepancy in shipping charges will be billed to the original method of payment. If you paid through PayPal then you will receive a request for the shortage. The order, including the original order being added to, will not be shipped until we have collected the appropriate shipping charges. Please make sure that your order has not already shipped, or is not in 'printed' status before placing your add-on order. You may log in to your account, or call us, to see if your original order can still have an add-on order combined with it. Any add-on order that is processed after the original order has shipped, or been made ready for shipping, will be shipped separately, as a regular order and the shipping charges will be billed to the original method of payment. If you paid using PayPal we will send you a request for the additional shipping charges. The order will not be shipped until we have collected the shipping charges. If you decide to cancel the add-on order it will be subject to the terms of our Cancellation Policy.
The Ingredients To Die For web site is fully automated. Orders are downloaded, for processing, at 6 AM, Monday through Friday, excluding holidays or any periods when we are closed. If your order requires expedited processing please call us to make us aware of your needs, once you have placed your order. If you only want the order if we can expedite the processing then please call us before placing your order. We are happy to make every attempt to handle your request for expedited processing, though during peak times, or during periods where we have multiple request for expedited handling, we may not be able to. We can not guarantee that we will be able to give your order expedited processing. If you have placed your order, and you decide to cancel your order because we could not give it expedited processing, the cancellation will be subject to the terms of our Cancellation Policy.
Paypal transactions: If you pay by PayPal your order will be shipped to the address that you selected as your shipping address with PayPal. We can not ship to any other address. If you need to change the address, for your order, you will need to change your address with PayPal before placing your order. If you entered an address at PayPaI, that can not be shipped to, then you will need to cancel your order and place a separate order with the correct address after changing your address at PayPal. If your order has already processed before you contact us that the shipping information is incorrect your refund will be subject to any applicable cancellation fees. If you enter a shipping address on the Ingredients To Die For web site, to calculate the shipping cost, and then use a different address when you are re-directed to, and check out at, PayPal, you will be responsible for the shipping charges to the address that you selected at PayPal as that is the address that your order MUST be shipped to and we will contact you for any shipping owed and your order will not ship until you pay the shipping charges to the actual address being used for shipping.
Address Correction Policy: If you have placed your order and find that you need to change the shipping address, please call us as soon as possible. If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee. Your original method of payment will be charged a $15.00 address correction fee. This fee will be paid whether they are able to catch the package, and update the address, or not. The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system. This is not our policy and is beyond our control. Sometimes we are able to get the carrier to override the fee when the change does not get handled in time. If that is the case then we will refund the fee. If it has not shipped then we will make every attempt to change the shipping address. Our system is fully automated so we can not guarantee that your order will ship to the updated address. We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address. The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the correct shipping information when you place your order. Ingredients To Die For will not be responsible for any charges related to an order that requires a shipping address change, nor for a package delivered to the original shipping address, supplied at that time of the order.
Filling Policy: All of our ingredients are packaged, and sold, by weight so different ingredients will fill bottles to different levels depending on their weight. For ingredients that are very heavy, the bottle will have more empty space while those that are lighter will be more full. We use only whole numbers to fill the bottles because this keeps it simple, for you, to price out your ingredients. We do this for several reasons: 1) we want you to know exactly what you are paying for with every ingredient that you buy from us. 2) in the industry that is the standard as weight leaves no room for error or inconsistency when formulating, while volume is very unpredictable and can lead to inconsistencies in final product duplication, aside from the fact that at some point you will reach a batch size for which there is no vessel large enough to measure by volume. 3) when you formulate by weight you will know exactly what your cost is for each ingredient that you are using in your formula. 4) efficacy studies are always done based on weight and when you are using a costly active you will need to use the amount that was proven effective where 0.1% can mean the difference between a high performance product that delivers and one that misses the mark and costs you dearly when it doesn't sell. 5) most importantly, when safety studies are run they are always run by weight, which is the scientific standard, and those guidelines are published in weight and we want our customers to get used to thinking of everything, with regard to formulation, in weight to avoid safety issues with problematic ingredients such as preservatives where 0.1% will mean the difference between a safe product and one that has the potential to cause harm.
Web Site Terms: Ingredients To Die For does not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. If you contact Ingredients To Die For, the response is not intended as medical or professional advice, nor can it be relied upon for medical, legal, or financial decisions. In no event shall Ingredients To Die For or any of its parent companies be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Ingredients To Die For. You may view the Ingredients To Die For web site using a Web browsing application. Permission to reprint, digitally reproduce any page, duplicate text from a page, or to duplicate graphic material is expressly prohibited. To place an order with Ingredients To Die For you must supply your name. We will not process any orders with only a company name, regardless of the payment method. Any orders that are submitted, on line, without a persons name, will be canceled and the payment will be refunded to the method of payment used when the order was placed. Ingredients To Die For ships with FedEx only, in the continental US, and with FedEx, and USPS, for international, and non-continental US, orders. We do not ship with USPS, in the US. We do not ship, using any other carriers, or shipping methods, not available through the check out process, on the Ingredients To Die For web site.
Report Missing or Damage Items: Please contact us, to report missing or damaged items, within two business days so that we can pull the packing slip and check with the persons involved in the packing of your order. The two day time frame is to help ensure that everyone involved in the order handling, the packing on our side - and the receiving on your side, can still recall any details that may be helpful in resolving the question of the missing item/s. When we pack orders we use a double confirmation process to ensure order accuracy and we keep packing slips, on file, for a limited time only. When you place your order you will receive a confirmation of your order, as soon as it is confirmed and then you will also receive an email confirmation of your order, and then you will receive an email confirmation as soon as your order has shipped. Please print one of these copies, of your order, to use for your receiving department, so that they can know what should be in the order. Some items are very small and may get lost in the packing peanuts. Please transfer the peanuts into another container, slowly, while you watch carefully for any small items. Running your hands through the peanuts will not be helpful with very small, lighter, item that can just get pushed around with the peanuts. If you suspect a missing item please do not discard any of your packaging materials until you have contacted us. Most of the time when a small item is reported missing it is discovered to be in the peanuts, or packaging materials, and we can help you to locate it by describing how it is wrapped, how big it is, and so on. If you have damage please take a picture of the entire box, and contents, to forward to us for review and to start the claim process while we get your damaged items replacement on its way to you. At Ingredients To Die For we take accurate order filling very seriously and have gone to great lengths to implement systems to make sure that every customer receives their order properly and accurately.
Ingredients To Die For
5103A Commercial Park Dr.
Austin, Tx 78724
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