• What type of payments do you accept?
• I don't want to use my credit card online; how else can I order?
• What is your payment policy for online orders?
• What if I have a Texas Re-Sale Certificate?
• How do I know you won't sell my E-mail address to some spammer?
• How fast do you ship?
  
• Do you have a minimum order?
• What are your shipping and handling charges?
• What is your shipping policy with PayPal transactions?
• Can I change my shipping information after my order is in your system?
• Can I add special handling information to my order?
• Can I ship to a third party?
• How can I track my order?
• Can I buy larger quantities, than what the website offers?
• I live in Singapore, the UK, Japan or some other Country. Do you ship internationally?
• What is your return policy?
• Can I cancel my order?
• Can I add to my order after it has been placed and confimed?
• What does "Small Order Parcel" mean for shipping option?
• What does "Local Pickup" for shipping method mean?
• What does "Add-On Order" for shipping method mean?
• What does "Customer Account" for shipping method mean?
• Are your ingredients safe for children?
• What does Ecocert mean?
• What is an MSDS?
• What is the INCI?
• Why are you bottles filled to different levels?
• Do you offer samples?
• What is a Sample Vial of an Essential Oil?

• What does private label mean?
• What does Contract Manufacturing mean?
• What are the requirements for private label?
• What are the requirements for Contract Manufacturing?
• What is your policy on Private Label?

• What type of payments do you accept?

We accept Paypal and the following credit cards Visa, Master Card, Discover.

• I don't want to use my credit card online; how else can I order?

Our website uses the latest technology to keep your information secure. We use 128-bit encryption to protect your credit card from other people on the internet. If you are using Microsoft's Internet Explorer, you will notice a lock icon on the lower right of the window when you get to the credit card page, if you double click on that you can see the information about the security that we are using to protect your information from other people.

If you are still concerned we accept Paypal, this way you will never have to give us your credit card.

• What is your payment policy for online orders?

1. All orders must be paid in advance of shipping.
2. We accept Paypal, Visa, MasterCard and Discover Card. For International customers the total will be processed in American Dollars, your credit card will reflect American currency.
3. If there is a discrepancy with what the website charged you for your order, shipping or product, you will be notified via the email address associated with your order and we will charge any deficiency to the original method of payment if you paid by credit card or we will send you a Paypal request if paid through Paypal. 

• What if I have a Texas Re-Sale Certificate?

If you have a valid Texas Re-Sale Certificate you may place orders, through the Ingredients To Die for website, and not pay Texas sales tax.  In order for us to tie your tax payer ID with you, as a customer, you will need to have an account.  Once you have registered to create an account send us your Tax Payer Id number.  If the state lists your status as 'Active' then we will mark your account with that number and the website will no longer collect the taxes on your orders.  If you do not wish to create an account you do not have to and in such cases the website will continue to charge the sales tax and you may just record those paid taxes for reconciliation when you pay your taxes.  Please note that all taxes collected / paid / exempted are done so in compliance with state tax regulations / laws and your company / organization is responsible for the accurate reporting / payment of any and all taxes owed.

• How do I know you won't sell my E-mail address to some spammer?

We guarantee you that we will never give out your e-mail address to anyone. We will only use it to send you news letters or promotions if you care for them. You can always remove yourself from the mailing list at any time.

• How fast do you ship?

All payment forms are processed electronically and domestic generated orders usually ship the second day if the order is received by 6am central time.  During holiday peak times the cut off may be earlier.  These are estimates only and if you need a guarantee of when your order will ship, please contact us, as these times are not guaranteed but, we are happy to help you whenever possible. 

International orders are subject to a 10 day processing delay because the payment is made using the currency conversion in place at the time of order placement.  If the currency conversion rate changes from that time to the time that the payment is finalized, by our merchant provider, and it results in a short payment our merchant provider will reverse the payment to us as they can not just continue to try to run that charge, the financial institutions do not allow it, to protect the card holder.  We apologize for any inconvenience that this may cause and urge our international customers to plan their orders carefully to allow for this delay.  Once an order history is established, and with permission to re-submit a charge for any shortage of the original payment, we will consider waiving the international delay.  The waiver is evaluated on a case, by case, basis and is not guaranteed. 

We offer rock bottom pricing, as a wholesale company, and could not absorb such losses if we didn't get paid for international orders where we have no means to collect on a debt from outside of the country.  We do not want to increase our prices and pass those losses on to our other customers so we have implemented the delay to avoid that and make sure that everyone pays for only what they should pay for, not for our running our business inefficiently, and paying for someone else's order, because we didn't get paid and then couldn't collect.  

Orders to Russia will experience an even longer delay due to that country's regulations.  USPS does not allow us to process these orders electronically.   

• Do you have a minimum order?

No, there is a no minimum dollar amount to place an order.  We recognize there are many different size businesses out there and we don't want to leave any of them out.

• What are your shipping and handling charges?

You will never pay for inflated shipping and handling here. You will always pay for just the cost of shipping and handling and no more.  We recognize that, as a consumer, you work hard for you money and why should you pay for more on shipping and handling than you need to.  Our boxes are tightly packed and will have only the amount of protection necessary to protect the product.  You'll never receive a package, from us, that contains one 4oz plastic bottle, with 3 lbs. of bubble wrap, packed into a box 5 times the size of the product.  We ship in plastic* precisely because it is not fragile.  Our shipping department is well trained to respect the impact of shipping on your purchasing budget, as well as its environmental impact, and is never wasteful or thoughtless.  We take great care to not overdue it and cost you, and the planet, more than is necessary.

Please take extra care to make sure that you enter your shipping information correctly.  You will have a minimum of two opportunities to confirm that all of the information that you entered is correct before you finalize your order.  You will also receive an automatic email confirmation, of your order, at the email address that was used when you placed your order.  We will ship your order to the address that you entered.  Your order will be shipped to the address that you entered when you placed your order unless you contact us with alternate shipping information.  Please be prepared to verify that you are the person who placed the order if you have to contact us to change the shipping address.

If you enter incorrect shipping information, when you place your order, the package will ship to the address supplied and the carrier may, or may not, be able to deliver it.  If it can not be delivered the carrier will charge the return shipping charges to Ingredients To Die For and return the package.  We will contact you about the failed delivery.  If it is confirmed that you entered incorrect shipping information you will need to pay to re-ship your package to the correct address and you will be required to pay the return shipping charges that resulted from the package being shipped to the incorrect address supplied at the time of the order.  If the package is left at the incorrect address, and you contact us to make us aware of the mistake, we will have the carrier attempt to pick the package up, at the incorrect address, and we will do our best, and require that the carrier does their best, to get your package from the receiver and back on its way to you.  You will be required to pay any additional shipping charges. 

 *Essential Oils are shipped in amber glass bottles.  While this does add weight to your orders we believe that it is a worthwhile cost as it will protect the quality, extend the shelf life, and provide assurance that they will perform as expected.  Our shipping department is highly trained and will still pack your orders with as little waste as possible.  Most essential oil bottles will be protected using cardboard. bubble wrap, or a combination of the two.  Whenever your orders include powdered ingredients we will use those ingredients to protect the glass bottles rather than using additional shipping materials.  You can count on Ingredients To Die For to minimize the cost, waste, and damage, related to shipping even with our Essential Oils.

• What is your shipping policy with PayPal transactions?

If you pay by PayPal your order will be shipped to the address that you selected as your shipping address with PayPal.  We can not ship to any other address.  If you need to change the address, for your order, you will need to change your address with PayPal before placing your order.  If you entered an address at PayPaI, that can not be shipped to, then you will need to cancel your order and place a separate order with the correct address after changing your address at PayPal.  If your order has already processed before you contact us that the shipping information is incorrect your refund will be subject to any applicable cancellation fees.  If you enter a shipping address on the Ingredients To Die For website, to calculate the shipping cost, and then use a different address when you are re-directed to, and check out at, PayPal, you will be responsible for the shipping charges to the address that you selected at PayPal as that is the address that your order MUST be shipped to and we will contact you for any shipping owed and your order will not ship until you pay the shipping charges to the actual address being used for shipping.

• Can I change my shipping information after my order is in your system?

If you have placed your order and find that you need to change the shipping address, please call us as soon as possible. 

If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee.  Your original method of payment will be charged a $15.00 address correction fee.  This fee will be paid whether they are able to catch the package, and update the address, or not.  The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system.  This is not our policy and is beyond our control.  Sometimes we are able to get the carrier to override the fee when the change does not get handled in time.  If that is the case then we will refund the fee.

If it has not shipped then we will make every attempt to change the shipping address.  Our system is fully automated so we can not  guarantee that your order will ship to the updated address.  We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address. 

The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the correct shipping information when you place your order.

Ingredients To Die For will not be responsible for any charges related to an order that requires a shipping address change, nor for a package delivered to the original shipping address, supplied at that time of the order.

• Can I add special handling information to my order?

Yes, you may include information such as, leaving the package at the office, leave if no answer, attn:.  The shipping record does have two lines for the physical address, so that you can include special handling.  You may also put the suite or unit number on the first address line in order to save that extra line for special handling.  You can also put the company name on the same line with your name to use that line for special instructions.  Any special handling will need to be included in your shipping record.  We can not make changes to the shipping information based on an order note.  The information that you include in your shipping record when you check out is the only information that will go on the shipping label.  In order to assure the accurate processing of shipping labels, and to avoid potential mistakes, our shipping department will not add anything to the label based on an order note.

• Can I ship to a third party?

Absolutely.  You are welcome to ship your order to anyone that you'd like.  Please keep in mind however, that we do not accept responsibility beyond delivering to the address that you enter when you place your order.  Any issues that you may have will have to be taken up with the third party as we can not account for what they may do, or what may happen, to your order once they have received it.  Please direct all inquiries, regarding your items, to the third party that you chose to ship to.   We run a triple  confirmation to ensure that the order is complete when it leaves our warehouse so you may rest assured that your order will ship, to the third party, complete. 

• How can I track my order?

You will receive, automatic, email confirmation as soon as your order has shipped and that confirmation will include tracking information. 

You can also get, up to the minute, tracking information through the website.  Just log in to your account and click on the "Order Status" link, at the top left of the page, and then click on the order in question to see the tracking number and a link to the carrier.  The website will maintain all order records, ever, placed under your account.

• Can I buy larger quantities, than what the website offers?

Yes, we will sell in larger quantities than what is shown on the website, please contact us for pricing.

• I live in Singapore, the UK, Japan or some other country. Do you ship internationally?

Currently, we ship to several different countries. If your country is not on the list of available countries during the check out process please contact us and we can determine if it is possible to ship to that country. All International shipping is provided by United States Postal Service or FedEx.

International orders will see a delay in their order due to the processing times.  This may take up to 10 business days. Orders shipping within Russia or Ukraine will experience even longer delays due to USPS's inability to process orders online.  These orders have to be manually brought to the post office to process them for shipping.

When checking out please select "Outside the US" for the state in your billing, contact and/or shipping information.

• What is your return policy?

We believe in customer service, unlike many other companies. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time.  If you order something by mistake, and don't break the seal, just give us a call for an RMA number and we will gladly allow you to return it*, subject to the current return policy, so long as it is returned;  in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal.  For quality and sanitation reasons, we do not accept returns;  of anything that has been opened, is not packaged with a tamper evident seal, or of any packaging.  We absolutely must be able to guarantee quality and sanitation, of our products, to our other customers, and such returns would compromise that guarantee.  The return would, then, have to be discarded and the loss would drive our prices up.  We don't believe that all customers should have to pay for any one customers mistake.

If any item being returned or cancelled has been processed for shipping or has been shipped and returned there will be a 25% restorcking fee deducted from any refund or exchange.  This is to cover the cost of initial processing as well as processing of the return.

*Custom and Special Orders are made especially for you, with a standard 2 week lead time.  These products can not be sold to anyone else and are not returnable for any reason, other than manufacturing defect.  If we have made an error we will gladly correct it but, we can not allow a mistaken order to be returned at the cost of our other customers.

• Can I cancel my order?

Your order can be canceled at anytime, but since most orders go out the same day. You will need to contact us as soon as possible*. Please don't rely on an email to cancel an order, please call us if you wish to cancel an order.  Any order canceled, for any reason, will be assessed a $5.00 cancellation fee so you will receive a refund of the total charge minus the $5.00 fee.

As an Ingredients To Die For customer, shopping on our website, you are on your honor when selecting your shipping method.  If you don't work here you can not select "Office Use Only" as your shipping method.  If you are not able to pick up your order at our Austin, Tx warehouse you can not select "Local Pickup" as your shipping method.  If you're delivery address is not located in Austin TX you can not select "Local Courier" as your shipping method.  If you do not have an account with UPS or FedEx you can not select "Customer Account" as your shipping method.  If you select one of the above shipping methods it will be discovered by the order administrator and we will contact you for shipping charges.  This creates unnecessary work however, if you pay the shipping we have no problem.  If you refuse to pay the shipping charges and cancel your order, and all of this happens within 24 hours of your order being placed, then it will not be subject to the restocking fee but will be subject to a $5.00 cancellation fee to pay for the wasted labor and time time involved in our attempts to collect the shipping charges.  If we didn't do this we would take that loss and it would force us to increase our prices and we don't believe that all customers should have to pay for any one else's mistake.  It's only fair, if you make a purchase from us and you can not pick it up at our warehouse, you will need to pay to ship it just like any other customer.

Private Label/Contract Manufacturing orders canceled after 24 hours of placing the order will be subject to a 50% restocking fee since it is a product custom made just for you company and usually can't be resold to anyone else.

All Ingredients To Die For orders must be canceled within 24 hours as orders are pulled within that time frame.  Any orders canceled after 24 hours will be subject to a 25% restocking fee at the discretion of Ingredients To Die For only.

• Can I add to my order after it has been placed and confirmed?

Once an order is in the system we are not able to modify it.  The Ingredients To Die For website operates in real time so, as soon as the order is confirmed, at check out, it is processed.  However, at Ingredients To Die For our shipping department operates with a top priority to save shipping costs whenever possible so we are happy to allow you to combine orders.  You are welcome to place a separate order for the item that you need with as little additional shipping as possible.  To do that just log in to your account and place an order for the item, or items, that were missed, and select Add-On Order, from the shipping options.  This will prevent additional shipping costs, and it will post the Add-On Order with the next download.  You must include an order note, on the final check out screen, with the order number that the add-on order should be combined with, to alert our shipping department to combine them.  You can, usually add 5, to 8, pounds before the carrier's shipping charge changes, depending on the items.  Any shortage will be charged to the original method of payment, prior to the order shipping.  Please check the status of your order, and give us a call, with the add-on order number, if your order is in 'printed' status.  A 'printed' status means that your order is being processed to ship, so we'll need to alert the shipping department that there is an add-on order to see if they can still combine an Add-On Order before shipping.  We will make every effort to combine any Add-On Orders with a current order but we can not guarantee the combining.  If you place an Add-On Order and the order it was intended to be combined with has already shipped then the Add-On Order will be cancelled and the payment refunded unless you include an order note giving us permission to charge the shipping if the previous order has already shipped.

• What does "Small Order Parcel" mean for shipping option?
  
  Small Order Parcel is a less expensive way to ship small orders, as well as being the only option to ship to a PO/APO box.  This service usually takes around 8 business days to delivery.  This service starts off with UPS and they deliver to nearby USPS and they make the final delivery.  It's important to keep in mind that this is not a good choice for large orders, or any orders with a value over $100.00 as that is the insurance limit so, your order will only be covered to that amount, the difference will be at your loss if your package is damaged or lost.

• What does "Local Pickup" for shipping method mean?

If you live in or around the Austin Texas area you can select "Local Area Pickup" and pick up your order at our local warehouse. Once the order is processed you will receive an email notice that  your order is ready for pickup.  If you show up before that time you will have to wait for your order to be pulled from the warehouse or you may need to come back if it is not possible for our shipping department to stop what they're doing to pull your order.  This service is no longer free due to the ciry ordinace requiring us to pack your order in boxes.  The website will charge a nominal fee to cover the cost of boxes and packing materials..

Pickup times are 12 - 4 Monday - Thursday.  No pickups on Friday.

You may also select this option if you have placed an order and then realize that you neglected to order something else that you needed.  Simply go back on line and place another order for the item that you missed, select the "Local Pickup" option for shipping and tell us in the order note to combine it with your other order, in the system.  Our shipping department will combine the new order with the previous order to avoid additional shipping charges.  Most of the time we can add up to 5lbs. with no additional shipping charges.  If there is a shortage to cover the actual shipping cost we will charge the difference to your original form of payment.  Please keep in mind that we do ship fast so, if it's more that a day the other order may already be shipped.  Try to place your order before the next business day and check your order status to make sure that it has not already shipped.  If you placed your first order in the evening you may want to give us a call, or send us an email, to let us know that you have an additional order to combine.  All orders are posted, automatically, for shipping, at 6A so, if your initial order is placed in the evening, it will post the following morning for that days shipping.  If you then place an order that morning, it wouldn't get posted until 6A the next morning and your initial order will have already been shipped, costing you extra shipping for your add-on order.  If you let us know we can, manually, post the add-on and send it, directly, to the warehouse to process along with the initial order. 

We are offering this extra service to our customers to lessen the cost of shipping their ingredients.  You are on your honor.  Please do not place an order and select "Local Area Pickup" if you do not have an order in the system because it will not be processed without payment for shipping.  This option is for our local customers to pick up at our facility, and for our customers who have placed an order and realized that they missed a couple of small items.

• What does "Add-On Order" for shipping method mean?

Add-On Order shipping is for your use when you've placed an order and then realize that you need something else.  With this shipping method there will be no additional shipping charges.  If there is a shortage in shipping costs the shortage will be charged to the original method of payment if you paid with a credit card or, a PayPal request will be send if you paid for your order using PayPal. The entire order will be held until the full shipping charge is paid.  You can, usually, add 5, to 8lbs. before there is a change to the carrier's shipping charge, depending on the items.  When you select Add-On Order for your shipping method you must include the order number, of the order that is already in the system, in the order notes for our system to know which order to combine the Add-On Order with. 

Before selecting Add-On Order check your order status page to make sure that the first order has not already shipped, or is not already being processed to ship.  We will make every attempt to save you the additional shipping costs but we do not guarantee that you can add-on to any order.  If your order status reads "printed" that means that your order is already being processed to ship.  You will need to call us to see if our shipping department can still add to the order.  If they can not add to the current order, because it's already been shipped, then we will ship the Add-On Order using the same shipping method used for the order that you wanted to combine the Add-On Order with for shipping.  The shipping cost will be charged to your original method of payment if you paid with a credit card or you will be sent a PayPal request if you paid using PayPal.  If you choose to cancel your order, rather than pay for the shipping, then your order will be subject to the Ingredients To Die For Cancellation Policy.

If you do not have an order, in the system, to be combined with the Add-On Order will be canceled and your payment will be refunded.  

• What does "Customer Account" for shipping method mean?

Because all carriers hold the shipper ultimately responsible for shipping charges we no longer ship on a customer's acount. 

• Are your ingredients safe for children?

While most of the ingredients that you'll find on our website are natural, many are even Generally Regarded As Safe (GRAS), we recommend that you store, and work with, all materials in secured areas away from children and pets. Please limit their exposure when working with any chemicals, natural or otherwise.

• What does ECOCERT mean?

The EcoCert standard and seal do not have anything to do with the cosmetic database, which is a self appointed, independent organization. 

The EcoCert (certifying agency accredited by COFRAC - the French committee for accreditation) seal signifies that products are manufactured using mandatory levels of natural / organic ingredients which have been produced using environmentally friendly processes which are sustainable and traceable back to the source, and that the source's farming, extraction and packaging methods comply with guidelines.

•  What is an MSDS?

MSDS stands for Material Safety Data Sheet.  MSDS documents are used to provide your employees with a quick guide to:  how they should store, handle, and dispose of materials and any required safety measures;  what safe exposure limits are;  what they should do in the case of exposure (first aid measures);  the identity (CAS#), or composition, in some cases;  what the routes of entry into the system are and how spills should be handled by emergency personnel.  If it is a hazardous material then it is mandated by OSHA (Occupational Safety and Health Administration) that your facility have an MSDS station where these documents are clearly displayed.  They also mandate that every employee have training on the use of the MSDS station for quick reference in the case of exposure.  If the material is a hazardous material they do also require that the MSDS be readily available to communicate health and safety risks to emergency responders and health care professionals.  

We will provide the MSDS for any material that is purchased.  Many people seem to be under the misconception that an MSDS is a tool to use in determining quality, proprietary information, and so on.  That is not the intention of an MSDS.  The MSDS is an important tool for the identification, and safety guidelines, to illustrate the hazards of working with the material, in an industrial setting.

• What is the INCI?  

INCI stands for Ingredient Nomenclature for Cosmetic Ingredients.  In the US this INCI is what is used to help consumer to, easily, identify the ingredient content of any cosmetic product.  It is required by the FDA (Food & Drug Administration) under their Cosmetic Regulations.  The only exception is True Soaps, as defined by the FDA.

On our website you will see the INCI listing for every ingredient, or base, that we offer.  When you bottle products, for re-sale, you must include the complete, and accurate, INCI, on the label, for every product that you sell.

This is an important protection system for the consumer.  It is their only means of knowing what is in the product so that they can avoid that product if it contains something that they have, or may have, a sensitivity, or adverse reaction, to if they were to use it.

• What does private label mean?

Under the private label contract you will be allowed to pick any package you wish to use and you can put your own product label on our products. This allows your company to focus on other things we will take care of everything when it comes to making your products to bottling it. You just order it from us, and receive it ready to sell.
Private label does mean that you will be allowed custom blending and maybe guaranteed exclusivity on a product. Please look under "Contract Manufacturing" for details on Contract manufacturing and private label.

• What does Contract Manufacturing mean?

Under the contract manufacturing contract we will put together your formula for you in the size batch that you need. We will then put your product into gallons or pails based on the amount that you ordered.

So when you don't have the space to produce pails and pails of product we are the company for you. We will make your product based on your specifications.
Please look under "Contract Manufacturing" for details on contract manufacturing.

• What are the requirements for private label?

Private label is a very intense, complicated process between us and the company that is wishing to use it. There is a minimal $2,000 opening order and a required $5,000 a year minimal order to maintain a private label account.

• What are the requirements for Contract Manufacturing?

Private label is a very intense, complicated process between us and the company that is wishing to use it. There is a minimal $500 opening order. There might be a minimum yearly requirement if there are special ingredients that we normally don't stock to fulfill your order.

• What is your policy on Private Label?

Companies placing private label and special orders may elect to use their own shipping method, to be pre paid, by that company.

Satisfaction is guaranteed on all regular orders. Customer is responsible for checking their shipment within 10 business days of receipt to report any shipping issues. Once notified a return authorization # will be issued. This return authorization # is required on all returns.

We won't be able to continue doing business if we don't do business wisely. While the policies may seem strict they are in the best interest of both Ingredients To Die For and its customers. Due to the nature of Private Label merchandising once an order is placed the company placing the order is responsible for payment of that order. If a private label order payment delivery delays deliver of the order for more than 5 working days, a 50% restocking fee will apply.

• *Can I cancel my freight order?

Freight shipping: You may elect to have us pallet and ship orders of 200 lbs or more at significant shipping discount. Palleted orders may take up to 3 weeks to process and palleted orders must be canceled within 72 hours.  All pallet orders not canceled in 72 hours will be subject to a 20% restocking fee. 

• Why are your bottles filled to different levels?

All of our ingredients are packaged, and sold, by weight** so different ingredients will fill bottles to different levels depending on their weight.  For ingredients that are very heavy, the bottle will have more empty space while those that are lighter will be more full.  We use only whole numbers to fill the bottles because this keeps it simple, for you, to price out your ingredients.  We do this for several reasons:  1) we want you to know exactly what you are paying for with every ingredient that you buy from us.  2)  in the industry that is the standard as weight leaves no room for error or inconsistency when formulating, while volume is very unpredictable and can lead to inconsistencies in final product duplication, aside from the fact that at some point you will reach a batch size for which there is no vessel large enough to measure by volume.  3)  when you formulate by weight you will know exactly what your cost is for each ingredient that you are using in your formula. 4)  efficacy studies are always done based on weight and when you are using a costly active you will need to use the amount that was proven effective where 0.1% can mean the difference between a high performance product that delivers and one that misses the mark and costs you dearly when it doesn't sell.  5)  most importantly, when safety studies are run they are always run by weight, which is the scientific standard, and those guidelines are published in weight and we want our customers to get used to thinking of everything, with regard to formulation, in weight to avoid safety issues with problematic ingredients such as preservatives where 0.1% will mean the difference between a safe product and one that causes harm.  

**The exception is our natural fragrance which is packed by volume, or liquid measure.  No matter what type of bottle it is these oils will be filled by volume so, the 5 ml size will be 5 mls, by volume, and the 15 ml will be 15 mls by volume.  In most cases we use the european glass bottles for our natural fragrance.  These bottles are designed with a considerable amount of head space so they will not be filled to the rim, they will only contain the quantity purchased.  The 5 ml euro bottle can, actually, hold approximately 8 mls, the 15 ml euro can, actually, hold approximately 19 mls, and so on, so these bottles will not be full to the rim, which allows the dropper cap to operate more efficiently.

• Do you offer samples?

Yes, almost every product has a sample size that you can purchase through the website.

• What is a Sample Vial of an Essential Oil?

We offer an economical sample of all of our natural fragrances (EO's).  These samples used to be a standard dillution of 1% EO's in Caprylic Capric Triglycerides.  We found that our customers did not like having the dilution so they are now 100% EO's unless otherwise indicated in the size selections for that item.  This sample is packed into the standard glass perfume vial with the dip stick, which holds .02oz of product. Most of our premium blends (PB), precious essential oils (PEO), and absolutes (ABS), are a 1% solution of the PB, PEO, or ABS blended with Caprylic Capric Triglycerides. We do this help you control the cost of sampling our products.  We recommend that you, always, use a scent strip to smell the EO's because smelling it out of the open vial is not always a good representation of the impact of the EO's.  If you don't have scent strips you can also use a strip of card stock or any other heavy weight paper.